Quick Answer for Virgin Media: By default, the Virgin Media Hub uses
192.168.0.1. However, when you enable Modem Mode, the Hub turns off its routing engine and Wi-Fi, and its local management address automatically shifts to http://192.168.100.1. You must connect your device or personal router to Ethernet Port 1 on the Hub.
Step-by-Step: Enabling Modem Mode on Virgin Media Hub 3, 4, and 5
- Ensure you are connected to the Virgin Media Hub Wi-Fi or Ethernet.
- Open your browser and navigate to
http://192.168.0.1. - Enter your Settings password (printed on the sticker on the underside of the Hub base).
- Navigate to Modem Mode in the left-hand navigation menu.
- Select Enable Modem Mode and click Apply changes.
- The Hub will reboot. The illuminated LED bar at the bottom will turn Magenta / Purple (on Hub 3) indicating Modem Mode is active.
How to Access the Hub Settings After Modem Mode is Active
Once Modem Mode is engaged, typing 192.168.0.1 will fail. To review signal levels or switch back to Router Mode:
- Connect an Ethernet cable directly from your laptop into Port 1 of the Virgin Media Hub.
- Open your browser and navigate to
http://192.168.100.1. - Log in using your original Settings password.
Does the Virgin Media Hub 5x support Modem Mode?
Early firmware releases of the Hub 5x (used for XGS-PON full fiber) did not support Modem Mode. Check your firmware version at 192.168.0.1; recent updates have begun rolling out Modem Mode functionality on 5x units.
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Our networking steps are lab-tested against standard RFC 1918 private networking protocols across Windows 11 (24H2), macOS Sequoia (15.1), iOS 18, and Android 15. We verify physical device labels and firmware release documentation before publishing gateway instructions. Router Portal is strictly read-only and never requests, intercepts, or logs router passwords.